Latchel

Less Fixing, More Sleeping. Every Call Answered.

Latchel is the AI front office for growing property managers. On one platform, it does two jobs: it resolves maintenance requests before anyone is dispatched, and it answers every call your office gets, 24/7. Property managers using Latchel solve 23% of requests at intake, de-escalate 48% of emergencies, and earn about 8 new 5-star reviews a month.

How It Works:

• 24/7 AI troubleshooting. AI walks residents through step-by-step fixes by text, portal or voice. Residents can switch to a live expert on a video call at any time.
• Intelligent dispatch. Work orders go to vendors who are already heading to the property, and related issues go to the vendor who already knows the job. That means fewer trips and fewer callbacks.
• AI call center. Leasing inquiries, owner prospects, resident follow-ups, and HOA and city calls get answered in one ring. Clean summaries go to your email, SMS or CRM. Latchel can run your whole front line or just cover overflow and after-hours calls.
• AI voice controls. Managers, residents and vendors can open work orders, schedule visits and submit estimates by phone, with no portal logins.
• Your rules, your systems. Latchel follows your dispatch rules and preferred vendors, and it syncs with Yardi, AppFolio, Buildium, Rent Manager, Rentvine and more.

One Platform Instead of a Stack of Tools

An answering service takes messages. A triage tool labels severity. Latchel replaces both with one platform, one PMS integration and one bill. PMs on Latchel resolve 23% of maintenance requests without dispatch and mitigate 48% of emergencies, while doubling the units each admin can manage.

Latchel has handled more than 3.9 million calls and resolved over 132,000 emergencies across 112,000+ doors. Never miss an emergency. Never miss a lead.

Get a free maintenance assessment at latchel.com. No credit card, no commitment.